Shipping Policy

Last updated: October 2025

This Shipping Policy explains how and when you will receive your purchase when ordering through Ohana LAB on PrivateFunnels.com or any related sales funnel (“Website”).

Because our products are digital, delivery works differently from physical shipping. Please read this policy carefully before making a purchase.

1. Nature of Our Products

All products sold by Ohana LAB are digital goods such as ebooks, guides, and online programs.
We do not ship any physical products unless clearly stated on the specific product page.

This means:

  • No physical packages will be mailed to your address.

  • All purchases are delivered instantly and electronically after payment confirmation.

2. Digital Delivery

After completing your purchase, you will receive an instant download link or access instructions via email to the address provided during checkout.

In most cases, delivery occurs within minutes of payment.
If you do not receive your download link within 1 hour, please check:

  • Your spam or promotions folder;

  • That the email address entered at checkout is correct;

  • That your payment has been successfully processed.

If the issue persists, contact our support team at support@privatefunnels.com, and we’ll manually resend your access details.

3. Access to Online Content

Some products (such as courses, video lessons, or programs) may be delivered via an online member area instead of a direct download.
In this case, you’ll receive an email with your login credentials or access link right after purchase.

Access to online content remains available as long as the platform and product are active.
If the product is retired or replaced, we will provide at least 30 days’ notice and offer an alternative way to retain your materials.

4. Delivery Time for Physical Goods (if applicable)

In rare cases where Ohana LAB offers physical items (e.g., printed materials or merchandise), estimated delivery times will be displayed on the product page.

Typical timeframes:

  • Domestic (Italy / EU): 3–10 business days

  • International: 10–21 business days

All physical orders include tracking whenever possible.
Shipping rates, if applicable, are calculated at checkout and depend on destination, weight, and courier service.

5. Non-Delivery and Technical Issues

Because our products are delivered digitally, “shipping delays” are generally related to:

  • Email delivery errors

  • Payment gateway delays

  • Spam filtering

  • Internet connectivity issues

If you do not receive your product within 24 hours of purchase, please contact us immediately.
We will verify your order and ensure prompt delivery of your materials.

6. Changes to This Policy

Ohana LAB reserves the right to modify or update this Shipping Policy at any time without notice.
The latest version will always be available on this page, indicated by the “Last updated” date above.

7. Contact Us

For any questions regarding delivery, access, or technical issues, please contact:

Ohana LAB – Customer Support
📧 Email: support@privatefunnels.com
🌐 Website: https://privatefunnels.com
📍 Registered in Italy