Return & Refund Policy

Last updated: October 2025

At Ohana LAB, we strive to ensure that every customer has a positive experience with our digital products and services.
This Return & Refund Policy outlines your rights and our procedures regarding returns, refunds, and cancellations for purchases made on PrivateFunnels.com or any other affiliated sales funnel (the “Website”).

1. Digital Products (Ebooks, Courses, and Programs)

All products sold by Ohana LAB are digital goods that are delivered electronically and accessible immediately after purchase.

Because digital content cannot be returned once accessed or downloaded, all sales are considered final.

However, we want you to feel confident in your purchase. For that reason, certain products may include a satisfaction or money-back guarantee — such as our 30-Day Peace-of-Mind Guarantee offered with specific programs.

If the product you purchased includes a refund guarantee, the details will be stated clearly on its sales page.
To request a refund under an applicable guarantee, please follow these steps:

  1. Send an email to support@privatefunnels.com within the timeframe stated on your product page (typically 30 days).

  2. Include your order number, the email used for purchase, and a brief explanation of your request.

  3. Once verified, your refund will be processed back to your original payment method within 5–10 business days.

Refunds requested after the guarantee period or for products without a refund policy will not be granted.

2. Physical Products (if applicable)

In rare cases where Ohana LAB offers physical items (such as printed materials or merchandise), returns are accepted under the following conditions:

  • You must contact us within 14 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Return shipping costs are the responsibility of the customer, unless the item was defective or incorrectly shipped.

Refunds will be issued once the returned item has been inspected and approved.

We recommend using a tracked shipping method for all returns to ensure safe delivery back to our facility.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • You change your mind after accessing or downloading a digital product.

  • You purchased the wrong item or entered the wrong email address.

  • Technical issues related to your device, internet connection, or email service prevent access (we’ll gladly assist in resolving these).

  • You failed to read or comply with the Product’s refund eligibility terms.

Our team is always available to help troubleshoot access or delivery problems — simply contact us at support@privatefunnels.com before submitting a refund request.

4. Refund Processing

If your refund request is approved, we will notify you by email.
Refunds are processed to the original payment method used during checkout.
Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear in your account.

5. Contact Us

If you have any questions about this policy or your purchase, please contact our support team:

Ohana LAB – Customer Support
📧 Email: support@privatefunnels.com
🌐 Website: https://privatefunnels.com
📍 Registered in Italy

6. Changes to This Policy

Ohana LAB reserves the right to modify or update this Return & Refund Policy at any time without notice.
Any updates will be posted on this page with the “Last updated” date shown above.