Return & Refund Policy

Last updated: November 2025

At Private Funnels, we strive to ensure that every customer has a positive experience with our digital products and services. This Return & Refund Policy outlines your rights and our procedures regarding refunds for purchases made on Private Funnels or any affiliated sales platform (the “Website”).

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1. Our Policy Overview

All products sold by Private Funnels are digital goods that are delivered electronically and are accessible immediately upon purchase. We offer a comprehensive 30-Day Satisfaction Guarantee to ensure you feel confident in your investment.

We operate in multiple jurisdictions (USA, UK, Canada, Australia, and New Zealand) and comply with the consumer protection laws applicable in each location. Your consumer protection rights are guaranteed by law and cannot be waived.

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2. The 30-Day Satisfaction Guarantee (USA, Canada, Australia & New Zealand)

Who This Applies To

Customers purchasing from the United States, Canada, Australia, and New Zealand.

Your Right to a Refund

You have the right to request a full refund within 30 days of your purchase date, for any reason or no reason at all. We stand behind the quality of our products and want you to be completely satisfied.

How to Request a Refund

1. Email us at support@privatefunnels.com within 30 days of purchase

2. Include your order number and the email address used for purchase

3. Briefly explain why you would like a refund (optional)

4. We will respond to your request within 24-48 business hours

Refund Processing

• Approved refunds are processed within 1-5 business days after approval

• Refunds are issued to your original payment method (credit card, PayPal, debit card, etc.)

• Your bank or payment provider may take an additional 1-5 business days to process the credit to your account

• You will receive an email confirmation once your refund has been initiated

No Questions Asked

We believe in making the refund process simple and hassle-free. You do not need to provide extensive justification, return anything, or prove that you’ve used the product. Your satisfaction is our priority.

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3. UK Customers – Your Legal Consumer Rights

Your Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, you have a 14-day cooling-off period from the date of purchase to change your mind.

Important: Digital Content and Your Right to Cancel

Before you download or access the product:

• You have a full 14-day cooling-off period to request a cancellation and receive a refund

• No questions will be asked

• You do not need to provide a reason

When you choose to download or access the product:
By clicking “I want to download this product now” or proceeding to access the digital content, you are:

1. Explicitly consenting to immediate access to the product

2. Acknowledging that downloading/accessing the content begins the supply of the digital service

3. Accepting that once you have begun downloading or streaming the content, you waive your right to cancel under consumer law, as the supply of digital content is deemed complete

4. Understanding that if you proceed with downloading, you can still request a refund under our 30-Day Satisfaction Guarantee for quality or technical issues

Your Right to a Remedy for Faulty Products

If the digital product fails to meet the standards of:

• Being of satisfactory quality

• Being fit for the purpose marketed

• Matching the description provided

You are entitled to a remedy. We will provide:

• A refund (if the issue is substantial), or

• A replacement or alternative solution

This right is in addition to our 30-Day Satisfaction Guarantee and is protected by law.

How to Request a UK Cancellation/Refund

1. Email support@privatefunnels.com within 14 days of purchase (or within 30 days under our Satisfaction Guarantee, whichever provides better protection)

2. Include your order number and the email used for purchase

3. State whether you are requesting a cancellation (not yet accessed) or a refund (quality/technical issue)

4. We will process your request within 5 business days and issue your refund within 1-5 business days after approval

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4. Non-Refundable Situations (All Regions)

Refunds will not be granted in the following limited circumstances:

• Refund request made after 30 days (or 14 days for UK customers not using our extended guarantee)

• For products without a refund guarantee (if applicable – all our main products include the guarantee)

• Unauthorized charges or fraud – contact us immediately; we will investigate and assist

• Duplicate charges – contact us first; we will investigate and resolve

• Change of mind after 14 days in UK (if you explicitly consented to download before the 14-day period)

Technical Issues Are Different

If you experience technical problems accessing your product (download failures, broken links, email delivery issues, etc.), contact our support team first at support@privatefunnels.com before requesting a refund. We will troubleshoot and resolve the issue at no charge. Only if we cannot resolve the technical issue within a reasonable timeframe will you be eligible for a refund.

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5. Regional Compliance – Important Information

For Australian Customers

Your purchase is protected under the Australian Consumer Law (ACL). You are entitled to consumer guarantees that products are:

• Of acceptable quality

• Fit for a disclosed purpose

• Matching the description provided

For digital products specifically, if the content fails to function as intended or is substantially faulty, you may request a refund within 30 days of purchase (or longer if the defect was not immediately apparent). The ACL provides these protections in addition to our 30-Day Satisfaction Guarantee.

For New Zealand Customers

Your purchase is protected under the Consumer Guarantees Act 2023. You are entitled to consumer guarantees that products are:

• Of acceptable quality

• Fit for a disclosed purpose

• Matching the description provided

For digital downloads that are faulty or do not function as described, you may request a refund, replacement, or other remedy. These rights apply in addition to our 30-Day Satisfaction Guarantee.

For Canadian Customers

Your purchase is governed by the Sale of Goods Act (in Ontario and similar provincial laws). You are protected against:

• Products that fail to serve their ordinary intended purpose

• Products that do not match the description provided

• Faulty or defective digital content

You may request a refund if the product fails to meet these standards. Canadian privacy rights under PIPEDA are also respected. These protections apply alongside our 30-Day Satisfaction Guarantee.

For USA Customers

While federal law does not mandate refunds for digital products, our 30-Day Satisfaction Guarantee provides comprehensive protection beyond standard requirements. Some states (California, Texas, New York, etc.) require clear disclosure of refund policies before purchase. This policy is displayed prominently on our website.

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6. Refund Process & Timeline

Step-by-Step Refund Process

Step 1: Contact Support

• Email: support@privatefunnels.com

• Include: Order number, purchase email, brief reason for refund request

• Response time: 24-48 business hours

Step 2: Approval

• Our team will review your request

• Most requests are approved within 24 business hours

• We may ask clarifying questions if needed

Step 3: Processing

• Approved refunds are processed within 1-5 business days

• No further action required from you

Step 4: Credit to Your Account

• Refunds are returned to your original payment method

• Depending on your bank or payment processor, the credit may take 1-5 additional business days to appear

• You will receive a confirmation email with your refund transaction ID

Total Timeline

• Best case: 1-2 business days from request to refund initiation

• Standard: 3-5 business days from request to refund appearance in your account

• Typical: 7-10 business days from initial request to final credit

Refund Method

All refunds are issued to the original payment method used at checkout:

• Credit card → Credit card (refund appears as a credit to your card statement)

• Debit card → Debit card (refund appears within 1-5 business days)

• PayPal → PayPal account (credited immediately upon processing)

• Other payment methods → Original source

We cannot issue refunds to alternative payment methods or as store credit unless specifically requested and agreed upon.

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7. Special Circumstances

Disputed Charges & Chargebacks

If you have a dispute with your payment provider (credit card company, bank, PayPal, etc.) or file a chargeback:

1. We prefer to resolve issues directly. Contact us first at support@privatefunnels.com

2. If we process a refund while a chargeback is pending, the chargeback claim must be withdrawn

3. Filing a chargeback after receiving a refund may constitute fraud and will be reported to the appropriate authorities

Gift Purchases

If someone purchased our product as a gift for you and you request a refund:

1. The refund will be issued to the original purchaser’s payment method, not to you

2. Contact us if you have questions about this process

Promotional Codes & Discounts

Refunds are calculated based on the amount actually paid by you, including any discounts, promotional codes, or special offers applied. If you purchased at a discount, your refund reflects the discounted price.

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8. Access to Your Product

Before Refund Processing

You may continue to access the product while your refund is being processed. Access will not be revoked unless fraud is suspected.

After Refund Approval

In most cases, you will retain access to the digital product even after your refund is processed. This is our gift to you for giving us a chance to serve you.

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9. Data Privacy & Your Information

When you request a refund, we collect:

• Order number

• Email address

• Reason for refund (optional)

• Payment information (to process the refund)

How we use this information:

• To process your refund only

• To improve our products based on feedback

• To comply with tax and legal obligations

Data retention:

• We retain refund records for 7 years for accounting and legal compliance

• Personal information is kept secure and is not shared with third parties

• You may request deletion of your personal data 30 days after your refund is processed, subject to legal retention requirements

For more information on data privacy, please see our Privacy Policy.

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10. Your Responsibilities

To maintain the integrity of our refund policy and prevent fraud, we ask that you:

1. Be honest: Request refunds only for legitimate reasons (product not meeting expectations, technical issues, genuine change of mind, etc.)

2. Act in good faith: Do not attempt to abuse the refund process by purchasing, downloading, and immediately requesting a refund repeatedly

3. Provide accurate information: Ensure the email and payment method information provided at checkout is accurate

4. Contact us with issues: Reach out immediately if you experience technical problems instead of requesting a refund first

Fraudulent refund requests will not be processed, and we reserve the right to:

• Decline future refund requests from accounts showing a pattern of abuse

• Report suspicious activity to payment processors and authorities

• Take legal action if warranted

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11. Exceptions & Clarifications

What This Policy Covers

• All digital products (ebooks, courses, programs, guides, templates, etc.)

• Sales made on privatefunnels.com and affiliated domains

What This Policy Does NOT Cover

• Affiliate commissions or marketing materials (separate terms apply)

• Custom services or consulting (separate agreements required)

• Physical products (if offered in the future; separate policy will apply)

Third-Party Charges

If you are charged by a third party (such as your credit card company for cash advance fees), we are not responsible for these charges. Contact your bank or payment provider directly.

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12. Our Commitment to You

We believe in standing behind our products. The 30-Day Satisfaction Guarantee reflects our confidence in what we offer. If you’re not satisfied, we’ll make it right—it’s that simple.

We will never:

• Ask you to prove you’ve used the product to deny a refund

• Require you to return anything (since it’s digital, there’s nothing to return)

• Make the refund process difficult or confusing

• Charge you fees for processing a refund

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13. Contact & Support

Refund Requests & General Inquiries

📧 Email: support@privatefunnels.com

Response Times

• Monday-Friday: Response within 24 business hours

• Weekends/Holidays: Response within 48 business hours

• Urgent issues: Mark your subject line as [URGENT]

Information to Include in Your Request

• Order number

• Email used for purchase

• Brief description of your refund request

• Your preferred contact method

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14. Changes to This Policy

Private Funnels reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with the “Last updated” date shown above. Continued use of our website constitutes acceptance of any policy changes.

Material changes (such as reducing the refund period from 30 days to less) will not apply retroactively to existing purchases.

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15. Legal Disclaimers

Governing Law & Jurisdiction:

• For USA customers: This policy is governed by applicable state and federal law

• For UK customers: This policy is governed by UK consumer law and English law

• For Canadian customers: This policy is governed by applicable provincial and federal law (including the Competition Act)

• For Australian customers: This policy is governed by the Australian Consumer Law (ACL)

• For New Zealand customers: This policy is governed by the Consumer Guarantees Act 2023

Dispute Resolution:
If you have a complaint about this policy or our refund practices:

1. First step: Contact us at support@privatefunnels.com with full details

2. Escalation: If unresolved within 14 days, you may escalate to:

   • UK: Citizens Advice Consumer Service or Trading Standards

   • Australia: ACCC (Australian Competition & Consumer Commission)

   • New Zealand: Consumer Complaints Service

   • Canada: Competition Bureau or your provincial consumer protection office

   • USA: Federal Trade Commission (FTC) or your state’s consumer protection agency

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16. Summary of Your Rights by Region

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Final Note

We truly appreciate your business and want you to have complete confidence in your purchase. If you have any questions about this policy or need to discuss your specific situation, our support team is here to help.

Questions? Email us at support@privatefunnels.com